Welcome to the privacy policy for Jokers Ace. This page explains how we collect, use and protect your personal information when you register, play or otherwise interact with our services. We take user privacy seriously and set out, in clear terms, what data we hold and how you can manage it.
We collect information you provide when creating an account or contacting support, such as your name, email address, date of birth, residential address and phone number. We may also collect identity documents for verification where required to meet our account security and anti‑fraud checks.
Technical data includes your IP address, device identifiers, browser type, operating system and language settings. This information helps us deliver the site, diagnose issues and protect accounts.
We store transactional records such as deposits, withdrawals, payment method references and bet or game activity. This data supports payment processing, customer queries and compliance checks.
We use data to operate and improve our services, process payments, verify identity, prevent fraud and comply with legal obligations. With your consent we may send marketing communications and personalised offers, and you can withdraw consent at any time.
We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls and regular security reviews. Access to personal data is restricted to staff and third parties who need it to perform services on our behalf.
We use cookies, local storage and similar technologies for essential site functions, analytics and personalised content. You can manage cookie preferences through the cookie banner and your browser settings. Some features may not work correctly if cookies are disabled.
We may share information with service providers such as payment processors, identity verification and fraud prevention firms, and with law enforcement or courts when required by law. Third parties process data under contract and are required to protect it to the same standard we apply.
You have rights to access the personal data we hold about you, request correction of inaccuracies, object to processing, withdraw consent and request deletion where permitted by law. We will respond to valid requests in line with applicable rules and may ask for ID to verify your identity before acting.
To access, correct or close your account, please contact support. If you wish to exercise any of the rights above at JokersAce, email [email protected] and include your account details and a clear description of the request. We will explain any requirements for identity verification.
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be posted on this page and, where appropriate, notified to registered users by email.
