Need a hand? Our support team is on hand to help with questions, account-related enquiries, payment or bonus queries, technical concerns or general feedback. Contact us via email, live chat or phone and we’ll aim to resolve issues quickly and professionally. UK players can reach our team for assistance with verification, deposits, withdrawals and responsible-gambling tools at any time through the channels listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 0832 |
| Working hours | Mon-Fri, 09:00-18:00 |
Live chat is available during working hours and emails are monitored outside these times; we aim to reply to email enquiries within 24 hours. For complex account or payment cases we may request documentation to speed resolution. Please have your account ID ready when you contact us to help the team assist you faster.
Email is our preferred contact method for detailed requests, account queries or cases that need documents. Please send messages to [email protected] with a clear subject line and up to date contact details so we can respond without delay. Including your account ID and copies of any requested documents speeds handling and helps us resolve your issue more quickly.
Our support team aims to respond to most enquiries within one business day. Live chat and simple account requests are usually handled quickly; more complex cases, such as payment checks or KYC reviews, may take longer depending on their nature and the documents required. We will keep you updated on progress and aim to resolve issues as promptly as possible.
We’d love to hear your feedback, suggestions or ideas to improve Jokers Ace. Please use the on-site feedback form or email [email protected] with your thoughts. Every message is reviewed carefully and used to refine features, promotions and the overall user experience at JokersAce. Your input helps us make the site clearer, faster and fairer for all players.
